Hilltop Ski Area COVID Customer Policies
Guests will notice a much different customer experience this season when visiting Hilltop. This section will serve as a source of info on how the guest experience will be different and what will be expected of guests using Hilltop Ski Area. Hilltop will be following guidance from the National Ski Area’s Associations Ski Well, Be Well Covid plan.
All guests visiting Hilltop will be required to wear a mask when in the building or in the lift lines and on the chairlift.
Lodge access will be controlled and limited to bathrooms, ticket office, ski school front desk, and rentals.
Both ticket and ski school will have social distancing markers on the floor for 3 people to be serviced at a time.
There will be no seating in the lodge.
There will be no storage of personal gear in the lodge this season. Guests are encouraged to treat their car as their lodge this winter. Tailgating will be allowed but please be respectful of Hilltop and Far North Bicentennial park and clean up after yourself. No alcohol per park guidelines.
Guest are encouraged to utilize our new online ticket purchase system. New this season is the Mountain Card a reloadable card to allow direct to lift access. Purchase once and load online all season.
Guests will see more cleaning happening around Hilltop during the day. Specially hired housekeeping staff will be working in each department to assist with cleaning frequently touched surfaces.
Mountain Customer COVID Policies
All guests will be required to wear masks that cover nose and mouth while in the lift line and on the lift.
Guest are encouraged to follow the “Arrive Together, Ride Together” model. We will not be limiting the capacity on the lift but will not force people to ride together who do not know each other.
Lift lines will be structured to provide 3 single lanes with 6 foot spacing between lanes. Skis and snowboards will naturally space front to back.
Ski School Customer COVID Policies
The day lodge will have limited capacity, so students will check in for their lesson and meet their instructor outside in the ski school corral. Students will be with the same instructors as much as possible. Levels will be broken into small groups if there are more than 6 students.
Parents needing to book a lesson will be able to do so at the ski school desk. Only three guests will be allowed in line at any one time.
Students will need to show up for their lesson fully dressed and ready to go as lodge access will be limited.
Students must have a mask on that covers their nose and mouth. They must wear this at all time unless drinking or eating.
Rental gear for ski school will be pre-set before group lessons begin and will be ready to be picked up by ski school students on the ski school rentals rack. Rental staff will schedule an appointment to do a pre-fit prior to the day of their first group lesson.
To maintain social distancing and minimize contact, students should be independent with gear and layers.
Ski school will load only two per chair while riding the chairlift, unless the students are from the same household.
When students need to warm up there will be a roped off area in the day lodge that will be limited capacity to maintain social distancing. On low temperature days warm up breaks will be staggered, so that students are not all inside together.
If hot chocolates are offered in group lessons they will be outside only so that masks can be removed and social distancing can be maintained. Food will not be provided by Ski School.
We will not be offering our Kinderski Program (4 and 5 year olds) because these students depend on their instructors’ help with handling gear, getting up, and loading on the chairlift.
Private lessons for 3-5 year olds will only be offered for rope tow lessons with parent on foot to assist instructor during lesson.
We will not be offering our full day In-service Camps. Instead we will offer two sessions (2 hour) a day of group lessons. These lessons will be structured in the same manner as our Mogul Moose program.
We will assign the same instructors with students as much as possible but is not guaranteed.
All lessons will end in the ski school corral and students will be checked out by a parent before leaving the area. When the student is checked out, they are to place their bib in the “used bib” bin outside. Bibs then will be washed after each use.
Rentals Customer COVID Policies
Rentals customers will be served in the lodge one at a time.
All rental gear will be sanitized after use.
There will be dividers located between each rental station due to limited space in the rental department to help with social distancing.
Guests will be asked to follow the social distancing guidelines on the floor to indicate how many people will be allow to wait for rentals at any one time.
Restaurant Customer Covid Policies
Restaurant customer will not be serving any food inside the lodge this season. All food sales will take place outside through the serving window.
If the food item ordered is not able to be given immediately then the customer will be given a number and their order delivered through the east doors when ready.
Ticket Office Covid Policies
Guests will be encouraged to use cashless purchasing options. These will include our ticket pick up box located outside the main lodge for day ticket pickups. Also will include the Mountain Card purchase option which is reloadable for direct lift access.
Only 3 guests will be serviced at a time in the tickets office. The outside window will be encouraged to use for ticket sales.
Retail sales will still be conducted inside the lodge. Only 3 people will be allowed in the retail area at any one time. Masks must be worn while trying on equipment.